Shipping policy

SHIPPING POLICY

PROCESSING TIME

All orders will be processed in 7-10 business days (excluding weekends), and shipping will proceed within 7-12 days. Once your order has been shipped, you will receive a notification with all tracking information.

Please ensure that all shipping information, such as street address, apartment number, suite number, and phone number, is entered correctly. If there is any shipping information missing, such as a contact number, we are unable to process your order, but someone in our shipping department will contact you for any missing information.

SHIPPING TIMES

Estimated delivery time can range from 14-22 business days with DHL International Express Shipping Service. By accepting our Terms & Conditions upon placing your order, you agree that RubySele Creations LTD is not liable for any delay in delivery.

SHIPPING FEES

All shipping prices vary based on shipping carrier estimates.

US + CAN + AU

  • Orders under $500 – Starts at $30 & up, depending on weight.

CARIBBEAN & EU

  • Orders under $500 – Starts at $30 & up, depending on weight.

HONG KONG SAR CHINA

  • Orders under $500 – Starts at $30 & up, depending on weight.

INDONESIA

  • Orders under $500 – Starts at $30 & up, depending on weight.

REST OF THE WORLD

  • Orders under $500 – Starts at $30 & up, depending on weight.

*All sale orders will include shipping costs; no free shipping is offered on any sale orders.

DUTIES

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this applies to both retail and wholesale customers). Unfortunately, we have no control over these charges and cannot provide an estimate, as customs policies and import duties vary widely from country to country.

For more information on taxes, duties, and customs regulations, please contact your local customs office directly.

DELIVERY PROCESS

Once your order has been dispatched from our warehouse, you will receive an email with tracking details, allowing you to track your order every step of the way. You can also check the status of your order by logging into your account.

Orders will be delivered between 8 AM – 6 PM, Monday to Friday. Please ensure that a person is available at your delivery address to sign for the delivery. If an authorized person is not available to sign for your delivery, the driver will leave a card, and the delivery will be returned to the nearest collection center for you to collect.

Please ensure your delivery details are correct, as we are unable to redirect deliveries once your order has been dispatched. Original shipping charges are non-refundable, and a re-delivery fee will apply.

LOST GOODS

If your order is lost in transit or has not arrived by the estimated delivery date, we’re here to help. Please follow these steps:

  1. Check your tracking link via your confirmation email for updates.
  2. Verify the delivery information on your order to ensure it is correct.
  3. Look for any notifications via text message, email, or attempted delivery cards from carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
  4. Check with any authorized person to see if they have received the parcel on your behalf.
  5. Look in safe areas, as couriers may leave your parcel in places such as behind bins or in a shed, garage, or porch.

If you have not completed any of these steps, please do so now. If you're still having difficulties finding your parcel, please contact our Customer Care Team with your order number.

We will reply within 24 hours and do our best to locate your parcel as quickly as possible. If it cannot be found, you will need to make a claim with your carrier, with proof. We are not responsible for lost items requiring a signature of delivery; thus, we cannot replace or refund such items.

DAMAGED GOODS

If your order is damaged in transit, please contact our Customer Care Team within 5 business days of receiving your order, so that we may assist you.

QUESTIONS ABOUT SHIPPING

If you have any questions related to shipping or your delivery, please contact us:

Trade Name: RubySele Creations LTD
Phone Number: +44 7768151234
Emailoqwdmlyaix@outlook.com
Physical Address: 88 Holburn Lane, HEIGHTS OF BRAE IV14 4EJ, United Kingdom